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  1. #1
    Forum Member ryan_khoo's Avatar
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    Default MADAGASCAR - is it 480p ?

    Hi all members & readers,

    Anyone manage to play Madagascar in 480p ?

    I connect my x2VGA+ to my PC monitor and it can play ALL games in 480p or 720p EXCEPT for Madagascar. The LED is dark when Madagascar disk is put in meaning the soucre is only 480i. But the box at the back says it support 480p

    Anyone can help solve this problem ?

    Thanks

  2. #2
    Forums Moderator Art in Heaven's Avatar
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    Someone here (apart from me) is bound to know, but in the mean time, perhaps you could call the publishers.

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    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by Art in Heaven
    Someone here (apart from me) is bound to know, but in the mean time, perhaps you could call the publishers.
    Thanks for responding.

    But the problem is that I am staying in Singapore and ActiVision (the publisher) does not have an office here.

    I tried calling Microsoft Singapore but they said not their problem. They asked me to contact the publisher. But the publisher of Madagascar do not have an offce in S'pore.

    Looks like the Madagascar game is now keeping dust.

    Anyone there can help ?

  4. #4
    X-Forums Super Moderator clogger's Avatar
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    I thought I was wrong once, but I was mistaken

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    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by clogger
    Thanks buddy for the link.

    Hope I will get a reply from them.

    Thanks

  6. #6
    X-Forums Super Moderator clogger's Avatar
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    No problem.

    They should reply ;-)

    Good luck.
    I thought I was wrong once, but I was mistaken

  7. #7
    Forums Moderator Art in Heaven's Avatar
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    I have looked at several reviews, and they all mention how much better the game looks in 480p, so it must use it. However, I also found several games forums where pretty much everyone says the 480p option is not available. So what's going on?

    If you are feeling brave, and you've backed up your original to your Xbox's hard drive, you could try following the advice on THIS link, and do a partial rewrite of the games 'default.xbe' file.

    If you decide to do this, or you decide instead to wait for Activision to reply, please let us know how you got on.

  8. #8
    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by Art in Heaven
    I have looked at several reviews, and they all mention how much better the game looks in 480p, so it must use it. ?
    Yes, the game in 480p is certainly much better.
    However, I also found several games forums where pretty much everyone says the 480p option is not available. So what's going on
    It depends on the publisher who produced the disk/games. Those older games are onlly in 480i. But majority of the Xbox games (at least for those in Singapore) are in 480p even though there are some games like FifaStreet & Soul Caliber II which are produced in 720p, Enter the Matrix in 1080i. What format these format are produced are usually printed at the back of the box.

    In Madagascar case, the box for NTSC/J version released for Singapore market clearly stated 480p, which I now seriously doubt !!

    If you are feeling brave, and you've backed up your original to your Xbox's hard drive, you could try following the advice on THIS link, and do a partial rewrite of the games 'default.xbe' file.
    I do not quite understand the posting there as it is too technical. Over here in Singapore, it is illegal to mod the console.
    If you decide to do this, or you decide instead to wait for Activision to reply, please let us know how you got on.
    I am still waiting for the response from ActiVision, the question reference number is 050723-000040. I will post here once I got the reply from them which they said will be given in the next 24 hours

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    X-Forums Super Moderator clogger's Avatar
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    I wonder if this could simply be a region problem?

    Bill did decide that the pal boxes should not have hi-def output.

    Hope you get sorted.
    I thought I was wrong once, but I was mistaken

  10. #10
    Forums Moderator Art in Heaven's Avatar
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    Quote Originally Posted by Art in Heaven
    However, I also found several games forums where pretty much everyone says the 480p option is not available. So what's going on

    Quote Originally Posted by ryan_khoo
    It depends on the publisher who produced the disk/games. Those older games are onlly in 480i.
    Perhaps your problem is that you read the manual about as well as you read my post. The 'several games forums' I refered to, were talking about MADAGASCAR, (the game you may remember you asked for help with), and I was pointing out that they agreed with you in that the game (MADAGASCAR, incase you are still confused as to which game I'm refering to) states it will run in 480p yet fails to.

  11. #11
    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by clogger
    I wonder if this could simply be a region problem?

    Bill did decide that the pal boxes should not have hi-def output.

    Hope you get sorted.
    But most (if not all) of our NTSC/J games in Singapore are in 480p. Stated at the back of the box as HDTV 480p

  12. #12
    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by Art in Heaven
    Perhaps your problem is that you read the manual about as well as you read my post. The 'several games forums' I refered to, were talking about MADAGASCAR, (the game you may remember you asked for help with), and I was pointing out that they agreed with you in that the game (MADAGASCAR, incase you are still confused as to which game I'm refering to) states it will run in 480p yet fails to.
    Ok, thks Mr Art-in-Heaven for your clarification

    I am now pretty convince that the publisher (in this case ActiVision) has produced the disk wrongly.

    I played the Madagascar at my sister's house on Sharp Aquos LCD TV Model LC26GA5M. This Sharp LCD TV automatically detects and displayed the signal received and can play 480i, 480p, 720p and 1080i signals. All other games are displayed as 480p, with FifaStreet & Soul Caliber II displayed as 720p. But sadly Madagascar is displayed only as 480i. At least in the Sharp TV, the games can be played bcos it support 480i. But x2VGA+ cannot play in 480i


    This serves to confirm my suspicion that Madagascar is not 480p as claimed at the back of the box by the Publisher. Though I have not receive the reply from the publisher but if this true and even if the publisher admit the mistake, I think it cost too much for me to send the disk over to US (or wherever) in exchange for one which is in 480p (that is if they ever produced one in 480p)

    What a bad luck ... sigh....

  13. #13
    Forum Member ryan_khoo's Avatar
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    I have received the reply from ActiVision. The answer is evasive. All I need to know was whether it is produced wrongly in 480i.

    And their clever answer was:

    "Hello,

    We do not support the use of scalers on LCD monitors. Only HDTVs are supported. If you have any further questions feel free to contact us."

    I have further sent a a question as follows:

    "I have played the Madagascar NTSC/J version that marketed in Sinagpore on a 26" Sharp Aquos HDTV that support all signals from 480i, 480p, 720p and 1080i. This Sharp HDTV auto-detects the signal from the source and displayed it on the screen.

    The signal from Sharp Aquos indicated that the source from Madagascar is 480i.

    It would be appreciated if you could kindly investigate whether the Madagascar NTSC/J that was marketed in Singapore was wrongly produced in 480i ?

    Or was it a printed error at the back of the box claiming that it is 480p when it is actually in 480i ?

    Please confirm and do not evade the question.

    Thank you."

    I think they will again evade the question and say that the problem lies in the switches of the Sharp HDTV.... sigh....

  14. #14
    Forum Member ryan_khoo's Avatar
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    The auto reply is as follows:-

    "The reference number for your question is '050725-000033'.

    You should receive a response by email from our support department within the next business day.

    If you need to add information to or cancel your question, you can do so by updating it through the questions sub area of the 'My Stuff' section of this site."

    I will update you guys when I receive further response.

    Wish me luck....

  15. #15
    Forum Member ryan_khoo's Avatar
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    UPDATE:
    ..........

    I don't know whether to laugh or cry. As expected, I am have been kicked around in cirles.

    Attached are the reponses from Activision in chonological order (most recent ones appear on top):-
    .................................................. .......................................

    Recently you requested personal assistance from our on-line support
    center. Below is a summary of your request and our response.

    We will assume your issue has been resolved if we do not hear from you
    within 96 hours.

    Thank you for allowing us to be of service to you.

    PLEASE DO NOT REPLY TO THIS EMAIL!

    To update your question in order to receive further support, click the
    following link or paste it into your web browser-
    http://activision.custhelp.com/cgi-b...ted=1122137701


    Subject
    ---------------------------------------------------------------
    Hello there, I live in Singapore. My version of Madagascar is Xbox NTSC/J. At...


    Discussion Thread
    ---------------------------------------------------------------
    Response (Kirk McNesby) - 07/27/2005 11:40 AM
    Hi,

    If Microsofts Singapore support number is listed in the back of the manual as
    the one to contact you will need to contact them again, and if they tell you
    they can't help you may want to ask them why they are listed as the support
    contact in the manual.

    As far as which of the regional support contacts would be appropriate for you to
    contact as I've said before I have no idea.

    I am going to have to ask you to stop contacting us regarding this issue. We've
    given you all the information we have several times and there is nothing new we
    can add to this issue.

    Customer - 07/27/2005 08:41 AM
    I have a copy of the manual. I purchased the version of the game localized in
    Singapore but at the back of the manual it just mentioned Activision ...
    blah.blah...

    However, inside the manual, there is a Product Support tel number. The number is
    Microsoft Singapore's office number. I called them but they said it is a 3rd
    party software so not their problem and adke me to refer to you.

    Looks like I am going in circle, like a football being passed around. Sound
    kinda fun to you guys, right ?

    The link that you gave me, can u suugest which one is the best to approach ?

    Though I don't have much faith that this will be resolved, I still thank you &
    look forward to your reply.

    Response (Kirk McNesby) - 07/26/2005 06:20 PM
    Hi,

    I have no idea which region supports singapore, I wasn't being evasive I'm just
    not sure. If you purchased a version of the game localized for your region the
    appropriate contact info will be in the back of the manual. If you don't have
    the manual check the link I sent you and pick which one seems best.

    Customer - 07/26/2005 06:08 PM
    Can you please tell me which region support Singapore ?

    I have sure all will follow your evasive style of answering questions. So, would
    appreciate if you tell me to click which region that support Singapoe Customer
    Service ?

    Thanks

    Response (Kirk McNesby) - 07/26/2005 12:34 PM
    Hi,

    You will find a list of the regions we have supported running out of in the
    following link. Please locate the one nearest you and contact them.
    https://activision.custhelp.com/cgi-...vi_contact.php

    Customer - 07/25/2005 06:42 PM
    I have make sure that that my HD pack for the Xbox and that it is connected to
    the Sharp Aquos HDTV via component cables. I have also make sure that the Xbox
    is set to display in 480p in the dashboard options.

    For your info, all other games are displayed as 480p except Madagascar which is
    480i.

    Can tell me why ?

    Where to look for support in Singapore ?

    Microsoft Singapore asked me to contact you there but you say you don't support
    Singapore, then who support Singapore ?

    Thanks

    Response (Sam Akiki) - 07/25/2005 12:39 PM
    Hello,

    I have no way to find this information. We only provide help for the North
    American version of the game. I can only say that the North Amercian versions of
    the game are in 480p. You should make sure that you have the HD pack for the
    Xbox and that you are connecting via component cables. Also make sure that the
    Xbox is set to display in 480p in the dashboard options. If you have any further
    questions feel free to contact us.

    Customer - 07/25/2005 08:33 AM
    I have played the Madagascar NTSC/J version that marketed in Sinagpore on a 26"
    Sharp Aquos HDTV that support all signals from 480i, 480p, 720p and 1080i. This
    Sharp HDTV auto-detects the signal from the source and displayed it on the
    screen.

    The signal from Sharp Aquos indicated that the source from Madagascar is 480i.

    It would be appreciated if you could kindly investigate whether the Madagascar
    NTSC/J that was marketed in Singapore was wrongly produced in 480i ?

    Or was it a printed error at the back of the box claiming that it is 480p when
    it is actually in 480i ?

    Please confirm and do not evade the question.

    Thank you.

    Response (Sam Akiki) - 07/25/2005 07:23 AM
    Hello,

    We do not support the use of scalers on LCD monitors. Only HDTVs are supported.
    If you have any further questions feel free to contact us.

    Auto-Response - 07/23/2005 09:55 AM
    Title: This game does not load or crashes on my Xbox
    Link:
    http://activision.custhelp.com/cgi-b...ted=1116442606

    Title: How many save slots are there?
    Link:
    http://activision.custhelp.com/cgi-b...ted=1116441771

    Title: Hints, cheats and strategy guide info
    Link:
    http://activision.custhelp.com/cgi-b...ted=1116442403

    Title: How do I play the game with simultaneous players?
    Link:
    http://activision.custhelp.com/cgi-b...ted=1117158665

    Title: Iím trying to replay level 7 but I cannot complete the Smash the Melons
    objective
    Link:
    http://activision.custhelp.com/cgi-b...ted=1116439118




    Customer - 07/23/2005 09:55 AM
    Hello there,

    I live in Singapore. My version of Madagascar is Xbox NTSC/J.

    At the back of the cover box it says that it is HDTV 480p compatible.

    My Xbox console is connected to my LCD monitor via x2VGA+. When I placed the
    Madagascar disk into it, x2VGA+ cannot detect any 480p signal. It only detects
    480i signal and 480i image is not playable thru x2VGA+. All other games have no
    prblem except this Madagascar.

    Is the disk that sold for Singapore market produced wrongly without 480p. I
    tried changing another Madagascar disk but the result is the same.

    Thanks


    Question Reference #050723-000039
    ---------------------------------------------------------------
    Product Level 1: XBox
    Product Level 2: Madagascar
    Date Created: 07/23/2005 09:55 AM
    Last Updated: 07/27/2005 11:40 AM
    Status: Waiting

    Explanation
    ---------------------------------------------------------------



    [---001:005679:25705---]

    Kirk McNesby
    Activision Customer Support Representative

  16. #16
    Forum Member ryan_khoo's Avatar
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    After that I submitted to them another unrelated question which was:

    "Can I have coffee with you ?"

    So, anyone can help ?

  17. #17
    Forums Moderator Art in Heaven's Avatar
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    I suggest you take it back to the store you bought it from and obtain a refund.

  18. #18
    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by Art in Heaven
    I suggest you take it back to the store you bought it from and obtain a refund.
    I suppose I can bcos I know the manager there well. But they know nuts about Xbox games, they just sell them.

    But it is not about money. What I am angry at is that this whole thing is a misrepresentation and there is nothing I can do about it. It is about primciple. If Activision printed wrongly, admit it & recall the product or put a sticker to say it is 480i. Like me, others may buy thinking it is 480p.

    Problem in S'pore is that a lot of people still play it at 480i so many do not even know !!

    Sigh....

    Thanks Mr Art for your encouragement all these while... Can I have coffee with you ? Hahaha

  19. #19
    Forums Super Moderator chipito's Avatar
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    Ayup Art.
    Looks like you've got another "manfriend".

    So many men, so little time......

  20. #20
    Forum Member ryan_khoo's Avatar
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    Looks like nobody can help me ?

    Anyone ?

  21. #21
    Forums Super Moderator chipito's Avatar
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    Looks like Activision helped you.
    Numerous times.
    Not forgetting all those other folks on the many other forums that you have posted this query on too.

  22. #22
    Forum Member ryan_khoo's Avatar
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    Quote Originally Posted by chipito
    Looks like Activision helped you.
    Numerous times.
    Not forgetting all those other folks on the many other forums that you have posted this query on too.
    Maybe I should rephrase. Activision merely redirect to other parts of the world.

    Am sure that the disk is produced in 480i although they claimed it as 480p. But nothing can be done. Well, that's life .......

  23. #23
    X-Forums Super Moderator clogger's Avatar
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    Sounds like what we call in the UK "tough titty" ....

    ;-)
    I thought I was wrong once, but I was mistaken

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    Forum Member magiske's Avatar
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    I just did the 480p patch since I could not play in it's "native" 480i mode.
    And just to let you know it works..

    But you will need a modchip to get it to work..

    /

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